Shipping & Returns

Shipping

Where we ship

We ship worldwide from our atelier in Dubai. All orders are processed and dispatched on business days (Monday – Friday, excluding UAE public holidays).

Processing time

Orders are prepared with care and shipped within 1 – 2 business days of confirmation. You will receive a tracking link by email as soon as your order leaves us.

Delivery times

  • United Arab Emirates: 1 – 2 business days after dispatch.
  • GCC (Saudi Arabia, Qatar, Bahrain, Oman, Kuwait): 3 – 5 business days.
  • Europe & United Kingdom: 4 – 7 business days.
  • United States & Canada: 5 – 8 business days.
  • Rest of the world: 7 – 12 business days.

These windows are estimates and may vary with the courier, customs clearance, and seasonal volume.

Shipping cost

Shipping cost is calculated at checkout based on your destination and order weight. Promotions and free-shipping thresholds, when active, are shown at checkout.

Duties, taxes and customs

Orders shipped outside the UAE may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the order total. Please check with your local customs office for details before ordering.

Lost or delayed parcels

If your tracking has not updated for more than 5 business days, please write to hello@dnkmp.com with your order number and we will follow up with the courier on your behalf.

Returns & exchanges

Our return window

We accept returns within 14 days of delivery. Items must be returned in their original condition: unworn, unwashed, with all tags attached, and in the original packaging.

How to return an item

  1. Email hello@dnkmp.com within 14 days of delivery with your order number and the item(s) you wish to return.
  2. We will send you return instructions and the return address.
  3. Pack the item securely and ship it back using a tracked service. We recommend keeping the tracking number until the refund is confirmed.

Return shipping cost

Return shipping is the responsibility of the customer, except in cases of a defect or fulfillment error. We do not offer pre-paid return labels at this time.

Refunds

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5 – 10 business days. Original shipping charges are non-refundable. Bank processing times may add a few additional days before the refund appears in your account.

Exchanges

The fastest way to exchange an item for a different size or colour is to return the original and place a new order. This avoids stock-holding delays.

Items we cannot accept

  • Items returned after the 14-day window.
  • Items that are worn, washed, altered, or missing tags.
  • Items marked final sale at the time of purchase.
  • Items damaged by improper care after delivery (please follow the care label).

Faulty or incorrect items

If you receive an item that is defective or not what you ordered, please contact us at hello@dnkmp.com within 7 days of delivery with photographs and your order number. We will arrange a replacement or full refund, including return shipping, at our cost.

For any other questions, write to us at hello@dnkmp.com. We usually reply within a few hours during business hours (Monday – Friday, 9:00 – 17:00 GST).